From Bottleneck to Advisor: Growing Firm Capacity Without Growing Headcount

November 18, 2026 @ 11:25 am - 11:50 am

  • Theater 1

About Session

Firms managing dozens of AP inboxes lose hours each week to manual invoice entry, approval chasing, and reconciliation — time that could go toward advisory work clients actually value. This session breaks down how accounting firms are using AI-powered automation to eliminate repetitive AP tasks and free up staff capacity without adding headcount. Attendees will see how automation shifts a firm’s role from processor to strategic advisor, and leave with a practical framework for identifying which workflows to automate first, rolling out change without disrupting client relationships, and repackaging freed-up time as billable advisory services.

Learning Objectives

  • Identify which AP workflows create the most bottlenecks and burnout risk as a firm scales.
  • Analyze how AI-powered automation shifts staff time from data entry toward advisory work.
  • Apply a rollout framework for automating workflows without disrupting existing client relationships.

Speakers

JC Franzen

JC Franzen

Director of Product Management, BILL

Presented by

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