About Session
Most collections teams aren’t understaffed, they’re unsupported. 81% of finance leaders call collecting receivables a top challenge, and 74% say their teams spend significant time chasing late payments, yet the process itself hasn’t changed in years. In this session, Jodi Bergman, Senior Director of Product Management at Versapay, breaks down the six core activities every collections team performs (prioritizing, logging, follow-ups, promise-to-pay tracking, disputes, and escalations) and where manual process quietly erodes cash flow, forecasting accuracy, and team capacity. Attendees will leave with a practical framework for diagnosing where their own process breaks down, and what a modern, scalable model looks like in its place.
Learning Objectives
- Identify the six core operational activities within a collections workflow and pinpoint where manual, ad hoc process introduces cost, risk, or delay.
- Analyze the connection between collections process maturity and downstream business outcomes, specifically cash flow predictability, forecasting accuracy, and customer experience.
- Apply a diagnostic framework to assess their own organization’s collections operating model and identify priority areas for modernization.
